SHIPPING POLICY

Tracking Delays, Covid-19 Updates, and Shipping Delays
Currently, Couriers and Canada Post are experiencing heavy delays in providing tracking information.

Orders with tracking status "Label Created" have already left our shipping facility within 24 hours, but may not have received an initial scan by the carrier. In many cases, no tracking information is provided until the final scan for delivery at your address.

Additionally, we are experiencing order processing delays of up to 3 business days as we manage our warehouse operations during the Covid-19 pandemic. We are ensuring we take all precautions to protect the health and safety of our customers and team members.

Please contact us for updates on your order.
 
Free Canada Post Standard Delivery on All Orders over $99 within Canada
Free ground shipping applies to Canada Post within Canada. Merchandise total must be at least $99.00 after any coupons, promotions, or discounts are applied. Free shipping is automatically applied at checkout on applicable orders.

Shipping Charges
Canadian Shipping charges for items purchased online can be determined by using the following table:

*Please note that 2-day shipping is temporarily unavailable due to delayed warehouse processing.

Processing Time Before Your Order Ships
We work to get your order shipped as soon as possible. Generally orders ship in one or two business days after you place the order. Our fulfillment center is open Monday through Friday and closed on all national holidays.
Each item notes the approximate processing time. Processing time is in addition to transit time once the carrier picks up the package from our fulfillment center.
Please keep in mind it may take up to 5 business days before an item ships from the warehouse.
 
PO Boxes
For express shipments, we ship via Couriers who only accept shipments to a valid street address, which means we do not deliver to PO Boxes.
 
International Shipping
Currently, we do not ship outside of the Canada.
 
PLEASE NOTE that chineselaundry.ca will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.