RETURN POLICY

Our goal is complete customer satisfaction. If for any reason you are unhappy with your purchase from ChineseLaundry.ca, your unworn items may be returned within 30 days of the date printed on the receipt. Returns are subject to a restocking fee. Returns must be unworn and sent back with all of the original packaging and/or returns received with visible wear and are subject to a $15 restocking fee.

If you purchased from a retail store or a website other than ChineseLaundry.ca, please handle your return with the original place of purchase.

We guarantee against manufacturer's defects within 60 days of purchase, this does not cover normal wear and tear.

Shipping is non-refundable. To make returns easy, we can provide a return label upon request. A $15.00 fee will be deducted from your refund to use our label.
 
The Return Process with a Prepaid Label is as follows :
A fee of $15.00 will be deducted from your refund for the return shipping cost and for a prepaid return label, please contact customer service and we will send you via email a return label.

1. Please provide the return reason on your return request email.
2. Pack the item(s) to be returned in a shipping box and affix the prepaid mailing label we send you.
3. Write the order number on the outside of the box
4. Once your package arrives it takes about 7-10 business days to process. A $15.00 fee will be charged for the use of the return label.
5. We will confirm your refund has been processed via e-mail. Shipping is non-refundable; we are not able to make exceptions to this due to the high cost of shipping.

 
Return Process without a Prepaid Label

1. Circle the return reason on your original invoice.
2. Pack the item(s) to be returned in a shipping box and affix your own shipping label we send you.
3. Ship to: Chinese Laundry Canada Web Returns
4. Write the order number on the outside of the box.
5. Drop your package off to be shipped.
6. We will confirm your refund has been processed via e-mail. Shipping is non-refundable; we are not able to make exceptions to this due to the high cost of shipping.

 
Exchange Process
Due to high demand of our products, we do not process exchanges. Please place a new order if you need a different item.
 
Ship your Returns to:
Chinese Laundry Canada Inc
Web Returns
211 – 6901 72nd Street
Delta, BC, V4G 0A2
 
Wrong, Damaged or Defective Items
If you received the wrong product from Chinese Laundry, or it arrives defective or damaged in transit, please contact customer service within three business days of receiving the package. We will resolve the situation for you.
 
RETURN SHIPPING is not included in the FREE SHIPPING PROMOTION. Customers electing to return their purchase for a credit will be required to return the product at their own expense.
 
Items Purchased During Buy One, Get One % Off Promotion
Items purchased during a Buy One, Get One % Off (BOGO) promotion may not qualify for the promotion any longer if only one item is returned. When only the higher price item is returned, the customer is responsible for the total retail cost of the discounted item, prior to the applied discount. The deduction from the return item will be listed on the receipt as "Return Handling Fee".